Submit Your Story Tell us more There was an error trying to submit your form. Please try again. About you Phone Number This field is required. Which County are you in? This field is required. Country Select an option England Wales Scotland Installation Details Installer Name *This is for our own records / outreach and will not be published This field is required. Install Start Date (approx if unknown) mm/dd/yyyy Which of the following did you have / are you having installed? Tick all that apply Heat Pump (ASHP) Solar Ventilation Loft Insulation Internal Wall Insulation External Wall Insulation Other Boiler (e.g. Gas) Room in Roof Your storyPlease try to communicate your story as clearly as possible for readers. I confirm that my story contains verifiable facts and lived experience and is not exaggerated in any way (please take care and time to stick to evidential facts, as emotions can and often do run high when dealing with retrofit complaints). Story Headline (4 - 8 words) * This field is required. Summary - max 50 words * This field is required. Tell your Story * This field is required. Upload one featured image that represents your story * Click to upload or drag and drop This field is required. Upload additional photos or files Click to upload or drag and drop This field is required. Impact & Outcome Which of the following impacts has this work had on your life? Mental health Physical health Increased energy costs Damage to your home More than 40 hrs to resolve complaint Impact on social / family life Has your retrofit / grant lowered your energy costs? Select an option Yes No Please describe the impact your retrofit install has had on your life: Complaints Journey Which organisations have you been in contact with regarding your story? TrustMark Ofgem Department for Energy Security (DESNZ) Accrediting Body Scheme Provider Installer Ombudsman ADR Any others / specific organisations Have you contacted your MP? Select an option Yes No Are you in contact with your PAS Coordinator? Select an option Yes No Is the situation now resolved? Select an option Yes No Consent & Data Protection I consent to Nature Society publishing my story at www.nature-society.orgWe never share personal information with 3rd parties without your express consent * This field is required. I consent to Nature Society sharing my story with Fuel Poverty Action to publish at www.fuelpovertyaction.org.uk * This field is required. Submit There was an error trying to submit your form. Please try again.
