“A lot of us will never recover from what has been done to our homes and our possessions. For the government to put something into place that has so many loopholes is unforgiveable. When you complain you get treated like some dreadful person that was given something for free and is ungrateful. All the big organisation in place to protect us from the cowboy installers that have latched onto ECO4 work, are missing the big picture and the staff that work within them are unqualified to resolve the problems.”