Love Letters
This page contains a selection of letters sent by those already suffering, underlining that the injustices of ECO4 ‘oversight’ is every bit as great as the injustice of profit-centric installers.
In our group of over 300 ECO4 victims, who are seeking urgent remediation, many individuals report to have sent hundreds of letters each to official bodies, whose promise is to protect them, but whose actions and accountabilities are absent.
Nature Society publishes these letters firmly in the public interest, as an expression of the opinions and experiences of those in receipt of retrofit grants. It does not claim any letter as a finding of fact. Please see here for our editorial guidelines. A right to reply is offered in all cases.
Homeowner Advocacy in Lieu of Systemic Support
A System of Injustice
A System of Injustice What happens when a system fails? Do the troops rush in, or is the plight of homeowners addressed within the confines of that failed system? From: duncan@nature-society.org <duncan@nature-society.org>Sent: 03 September 2025 15:22To: ‘DESNZ Correspondence’ <correspondence@energysecurity.gov.uk>Cc: fuel poverty actionSubject: Parliamentary Ombudsman – Systemic Absence of Duty of…
Actions, not Promises
Public Accounts Committee – we Need Actions, not Promises Despite clear assurances made in the Public Accounts Committee into ECO4, dated 13th November 2025, there has been little by way of action in respect to fraud, or remediation across all ECO4 measures From: duncan@nature-society.orgSent: 28 November 2025 11:20To: ‘Public Accounts…
TrustMark Continues to Represent Failure as Success
TrustMark Continues to Represent Failure as Success Throughout 18 months of complaint, over 100 exchanges, and hundreds of hours, TrustMark have taken no known action, adopting a zero transparency approach, and a refusal to confirm receipt of evidence or allegations. On Wed, 17 Dec 2025 at 10:40, Duncan Hayes <duncan.hayes>…
NICEIC Refuse to Disclose CES Insurers
NICEIC Refuse to Disclose CES Insurers NICEIC have been known to decline to investigate cases of merit and considerable homeowner distress – allegedly to shelter their own resources. Now, they refuse to disclose the insurance details of what many believe to be a “rogue installer”, now in administration. Duncan Hayes <duncan.hayes@.com>Thu…